No! With modern collective agreements and working time account regulations, one can address the volatility in the market. With these two job security instruments, among others, it is possible to keep the entire staff on board for significantly longer periods during crises, overcome crises, and save personnel costs. At the same time, in boom times, one can build up to 20% more capacity with the same personnel resources! Empathy means understanding. Not that someone is empathetic. It's about being able to empathize with another person. But that's only half the battle. Ultimately, it's about behaving empathetically. And often, although we perceive, we do not follow through. Empathy is actually a wonderful thing because it teaches us to read people. To put it in the words of Anais Nin: "We don't see things as they are. We see things as we are."