Salzburg resident wins Constantinus Award 2017

This woman knows how to deal with DEMANDING customers: Business consultant Maria-Th. Schinnerl secured the prestigious award in the category "Personnel and Training" with a training initiative specially developed for the food giant SPAR.

It is not for nothing that it is called the Oscar of the consulting and IT industry: The Constantinus Award has been honoring Austria's best knowledge-based services in the fields of business consulting, information technology, and accounting annually since 2003. Out of approximately 150 submitted projects in seven categories, the 70-member jury of the professional association UBIT selected the winners and invited them to an exclusive award ceremony in Kitzbühel. In the category "Personnel and Training," Mag. (FH) Maria-Theresa Schinnerl from the Salzburg consulting company "die impulsgeber" emerged victorious with the project "The 'DEMANDING' Customer: When the Customer Raises Their Voice." The training initiative was designed for solution-oriented complaint handling for executives at the SPAR branch in Marchtrenk. "Customers nowadays have increasingly higher expectations. Consequently, employees are frequently confronted with complaints in their daily work. Since a noticeable number of employees found these complaints burdensome and demanding, a specially designed training initiative was launched," explained Maria-Th. Schinnerl about the starting point of her project. Within 40 weeks, all store managers and assistant managers were trained using a "train-the-trainer system" and prepared for these challenging situations. With great success: The highly successful seminar series has led to increased employee satisfaction, and currently, around 85 percent of customer complaints are transformed into a positive shopping experience. QUOTE by Maria Schinnerl: "I am very pleased that our successful project has now been additionally rewarded with the Constantinus Award. This clearly demonstrates how important employee training in the area of customer contact is for the positive development of a company," emphasized Schinnerl. The award confirms the quality of the consulting services provided by the native of Salzburg, who has been working successfully as a specialist trainer, speaker, and moderator in the team of "impulsgeber" since 2011 under the motto "helping people to shine," and has worked for companies such as Wiener Linien, Siemens, Lagermax, etc. Additionally, the 39-year-old is now among the TOP 100 trainers of Speakers Excellence. For more information about Maria-Th. Schinnerl, visit online at www.dieimpulsgeber.com. You may also be interested in: https://www.speakers-excellence.de/se/blog/life-achievement-award-glasl/   https://www.speakers-excellence.de/se/blog/fehler/