How to delight customers through excellent service

Hunger! It's Wednesday morning, hungry, we roam the streets and - finally, a kind of bistro opens up, where it smells good, friendly waitresses invite you to linger, and the offerings in the display case look good too. Breakfast is quickly ordered, a delicious ham and cheese omelette with a cappuccino is soon served. Just to be sure, the nice waitress, who might be Spanish, asks if feta cheese is okay, as not everyone likes it. Saying yes to that was a good decision. After the first bites, it becomes clear, it tastes good, and how. Moreover, on a nice backyard terrace, surrounded by wild ivy and small flower pots, creating a charming atmosphere. When asked about the delicious breakfast, the Armenian (not Spanish) waitress replies with a smile: "Made with love..." That is palpable. What a beautiful start to the morning. The following day we are hungry again, of course, it is already late morning. But who wouldn't want to sleep in during the father-daughter trend scouting tour? We wanted to try something new. A delicious bakery nearby is a good choice. Inside, the promising sign reads "We bake with heart." Yay, that's what we want. Here too, we order breakfast for two, to which a - typical Berlin? - abrupt response comes: "We only serve that until eleven..." A quick glance at the clock reveals an interesting fact: it's 10:54. With some persuasion skills, the ladies behind the counter relent and quickly prepare a small breakfast. It also tastes delicious here, but the ambiance is clearly different. Excellent Customer Service? Many promise customers and guests a lot... What is kept of that is shown by employees every day in their interactions with the people who generate the corresponding revenue. Consequently, ensuring that at the end of the month, there is money for wages and salaries of the employees. Sometimes the customer is still a disruptive factor, and some inscriptions on nice tiles do not keep their promises. In some cases, everything revolves around the guest or the customer. Regardless of the industry. They will then gladly return and even recommend this nice spot to hundreds of Facebook friends, along with matching photos... (Find the author on Facebook, he would appreciate a like: "Gabriel Schandl - Performance Researcher") How do you and your employees treat your customers? Companies that manage to find and retain the best employees are the ones that will succeed in the long run. Of course, a top product or service is also needed, but that is already a basic requirement for success today. In the future, Europe will only be able to survive as a pioneer in innovation and service. Production and services will be relocated worldwide to where it is most cost-effective. But the "factor" of humans remains, and with it, our great opportunity. This concerns each individual personally. The following brief checklist helps to review your own attitude: 1. Am I doing the right thing for myself? Only then will we gladly get up on Monday morning and look forward to the week. 2. Am I always getting better at what I do? This is the only way to secure my order situation and prepare for possible recommendations. 3. Am I showing enough commitment? Only enthusiastic people inspire customers. Who in turn pass it on, and the company becomes successful. Sounds too simple? Try it out. 4. Am I exceeding my customer's expectations? This is how you leave an impression. Motivation is not a warm shower but a fire from within. Motivation comes from the Latin word "movere," which means movement. What moves us? What do we enjoy? What are we good at? We should build our careers on these answers and adjust them regularly. Fewer and fewer people work for the same employer their entire lives. Education - work - retirement is an outdated 3-phase model. Today it's Education - work - further education - work - further education - work, etc. Every day, we have the chance to decide what we want to do and what we don't. People in their 50s or 60s start studying. Why not? The good news is: there is life before death too! Do we really want to spend most of our lives doing things that do not bring us joy? This does not mean that everything always has to be easy and beautiful, far from it! Even the daily work routine is sometimes tough. But it's about the ratio! Does the joy outweigh? Do you like your job? Sometimes it's just the details that need to be changed so that we can enjoy it again, and sometimes it requires additional education or training, or a specific impulse from a lecture or another person. In some cases, we can implement our change in our current job, sometimes it requires a change. "Monday Morning. Finally!" In the movie "Mr. Popper's Penguins," the alarm clock of a top salesman (played by the crazy-genius actor Jim Carrey) goes off on Monday at 6:30 in the morning. What is our usual reaction? Few of us jump out of bed in anticipation of an excellent day. What does he say? "Monday. Thank God!" Why? Because he likes his job. He is really good at sales. Of course, he also has shortcomings, as this film also portrays well. The family falls apart, the kids want more from their dad. He naturally has little time because he wants to be successful. Do success and private life exclude each other? Not always. He also finds a way back to his children. As has been the case many times, it is the dosage that determines whether something is healthy or not. Work-life balance and burnout are more than just buzzwords; they are very current phenomena of our time that are on the rise. Why? Because people no longer find the balance. For themselves and for others. "Whether something is poison or medicine is determined solely by the dose," as Paracelsus already knew. What applies to red wine, for example, also applies to our attitude towards work. It's not about being motivated to the teeth every day. It's about doing a good job. Primarily for yourself. Then for everyone else. Then success will also come for all involved. Until we might even say ourselves, on Monday morning, "Finally!". For the profile of Top100 Speaker Gabriel Schandl: https://www.speakers-excellence.de/redner/gabriel-schandl-csp-cmc-leistungsglueck.html You might also be interested in: https://www.speakers-excellence.de/se/blog/zufriedener-kunde/