Betül Hanisch

Business etiquette – contemporary manners in the workplace

A company is chosen not only for its professional expertise, but also for the way it treats its customers. Politeness and a friendly manner create a pleasant atmosphere and increase customer loyalty.

Body language in the workplace

Non-verbal communication accounts for over 90% of first impressions. In this seminar, you will learn how to use body language effectively and recognise the signals of your conversation partner. Your voice on the telephone also contributes significantly to how you are perceived.

Building trust with customers and strengthening relationships

Stable, trusting relationships are the foundation of sales. This seminar shows you how to build long-term relationships and win customers as partners.

Business etiquette – Contemporary manners in corporate communication

Good communication is the key to successful relationships. A successful conversation – intelligent, competent and personable – will build trust and serve as the basis for successful cooperation and happy relationships.

Intergenerational communication – cooperation instead of conflict

Different generations have different values and communication styles. This seminar offers practical tips on how to promote respectful and inspiring cooperation.

Dealing with complaints confidently

Handling complaints confidently requires tact and respectful communication. You will learn how to deal with angry customers and resolve conflicts diplomatically.

Motivation and ‘ME’, self-reflection

This module is about understanding and promoting your own motivation. You will reflect on how you respond to challenges and how your inner communication influences your actions.

Appearance and impact

First impressions count! A well-groomed appearance reinforces your professionalism and shows your appreciation for customers. Details in clothing are crucial for success.

Business meals

Business meals are an opportunity to demonstrate your professional behaviour. You will learn how to master table manners, behave correctly and handle any mishaps with elegance. A practical 3-course meal rounds off the module.