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Speaker

Petra Lienhop

Management connects people's minds, leadership connects their hearts.

Petra Lienhop is an experienced speaker who passionately shares her insights gained over three decades in the private luxury hotel industry with her audience. As a people person and expert in impact, she understands the importance of high personal relationship quality and good people skills for entrepreneurs and leaders in the service industry. With her unique expertise and eloquence, she inspires her audience in an entertaining way to recognize and utilize the significance of these factors.

Rates

Category

Management, Leadership & Change

Languages

de
Petra Lienhop

  • Befreie dich von negativen Gedanken - Höre das JEDEN TAG!

  • Petra Lienhop: Geht es nur um Persönlichkeit? | Impulse2go

  • Petra Lienhop: Können Sie sich an all Ihre Dienstleister erinnern? | Impulse2go

  • Petra Lienhop: "Können die sich erlauben muffig zu sein?" | Impulse2go

  • Petra Lienhop - Führen ist wie Liebe ... Zu ziemlich vielen Menschen.

  • Petra Lienhop Speakers Slam 8.11.2019

  • Petra Lienhop Speakers Slam 8.11.2019

  • Petra Lienhop Speakers Slam 8.11.2019

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Vita

Petra Lienhop – Keynote Speaker on Service Excellence & Leadership

Petra Lienhop is your go-to expert for service excellence, emotional leadership, and authentic customer relationships. With over three decades of experience in international luxury hospitality, she knows exactly what it means to serve — with presence, purpose, and passion. Audiences instantly feel it: she loves what she does, and she delivers with impact.

From Hospitality Icon to Impactful Keynote Speaker

Today, Petra Lienhop is a sought-after speaker, inspiring business leaders, service professionals, and HR executives across Europe. In her keynotes, she reveals how emotional intelligence, people skills, and personal investment in employees can transform leadership and drive lasting results. She is a featured speaker at high-profile events like the #nxtKNOWLEDGE Forum and advises companies on how to build people-centric leadership cultures.

30 Years in Luxury Hotels: Real People Skills, Real Leadership

Petra Lienhop has served royalty, state guests, celebrities, and everyday travelers — all with one goal: to truly connect. As a hotel director, she navigated high-stress situations including hostage threats and bomb scares, learning that real leadership starts from within. Her experience shapes her modern leadership philosophy: human, clear, and invested in potential.

Why Petra Lienhop is the Ideal Speaker for Your Business Event

  • Inspiring, insightful and entertaining keynote presentations
  • Perfect fit for leadership teams, HR professionals & service brands
  • Deep expertise in high-performance teams and crisis leadership
  • Fresh insights on emotional intelligence & employee engagement
  • Customizable content with direct takeaways for real-world impact

Let Petra Lienhop energize your audience with a unique mix of wisdom, warmth, and business acumen. Her talks are not just inspiring — they’re transformational.

Topics

Service Distribution and sales Lead Acquisition

LEADERSHIP IS LIKE LOVE. - For quite a lot of people.

  • “That only happens in the movies.” Or in your company... Dealing with extraordinary situations.
  • Leading people means failing. But please, fail successfully. For a smarter failure.
  • Employees are internal guests. The best investment since leaders have existed.
     

BE YOURSELF.  Well, then, have fun.

  • The art of dealing with yourself and others.
  • Make your customers' hearts leap as someone who understands people.
  • A unique item is and remains unique. People are unique. Unlock the secret of uniqueness.
     

GUESTS MAKE YOU HAPPY
Some when they arrive, others when they leave.

  • It's all about quality. Even in encounters
  • Dealing with debits and credits in the empathy account.
  • People have needs. Some become “animals” because of this...

References & Press

Winner of the SPEAKER Slam Stuttgart 2019 Award in the category “Marketing and Sales.”
 

“When a talk is prepared like Petra Lienhop's, you understand what you still need to work on yourself. She made her time on stage so witty, theatrical, funny, soulful, informative, and educational that it was a joy to listen to her talk.”
Angela De Giacomo, Bissel Family Office, New Delhi and Berlin

 

“Never before has a presentation touched me as deeply as yours. Thank you for sharing your story with me/us.”
Dr. Benjamin Zeier, missionary doctor, Curahuasi, Peru

 

"She really knows her stuff when it comes to hotels. She speaks from the heart to guests, employees, and hoteliers. Her work never ceases to impress! Thanks to excellent preparation, consistent implementation, and a thoughtful closing event, we have achieved our main goal: to “simply” integrate professional, attentive, and “guest-oriented” communication into our everyday hotel operations."
Eva-Marie Ellmauer, Management Alfred Sternagel Beteiligungsgesellschaft mbH

 

“It was such a wonderful evening and such an incredibly valuable encounter.”
Julia von Reitzenstein, Senior Human Resources Generalist, Louis Vuitton Germany GmbH

 

“A must for people who interact with clients! Petra Lienhop is passionate about what she does. Great!”
Daniel Uebelhart, Head of Production Site, CARL F. BUCHERER

 

Educational institutions, universities, schools, and academies

  • Management Center Innsbruck (MCI)
  • Munich University of Applied Sciences – Faculty of Tourism
  • Munich Business School (MBS)
  • Munich Business Coaching Institute (MBCI)

Impressions

Impressions: Petra Lienhop - 0 Impressions: Petra Lienhop - 1

Presentation types

Required equipment

Equipment: Headset
Headset
Equipment: Microphone
Microphone
Equipment: Flipchart
Flipchart
Equipment: Presentation Case
Presentation Case