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Entrepreneur

Wolfgang Auinger

Customer experience as a success factor - How to inspire and win people over with stories

Wolfgang Auinger, a Gastrosof and expert in high-quality customer experiences, service quality, and emotional storytelling, inspires companies and guests across Europe with his unique combination of knowledge, charm, and passion. As a lecturer at the Danube University Krems and experienced Austria Guide, he embodies excellence in customer relations and destination management. Through captivating storytelling and brilliant expertise, he demonstrates how businesses can build customer relationships that are authentic and enduring. As a keynote speaker and trainer, he inspires audiences with profound and humorous presentations, offering cross-industry insights for SMEs, associations, and international corporations. Witness how service quality becomes a matter of the heart with Wolfgang Auinger on your stage. Inquire now without obligation!

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Category

Services, Business & Legal Councelling

Languages

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Wolfgang Auinger
Entrepreneur Wolfgang Auinger

  • Knallhart Nachgefragt mit Genuss-Experte Wolfgang Auinger

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Vita

Customer Delight Begins with a Story

Wolfgang Auinger is a gastrosopher, entrepreneur, certified Austria Guide, lecturer, and one of Europe’s most experienced experts in premium customer experiences, service excellence, and emotional storytelling. With his unique blend of expertise, charm, and lived passion, he inspires companies, associations, and international guests alike – whether on study tours, in keynotes, or at customer events.

Quality You Can Feel – From Tour Design to Customer Moments

Whether as a tour guide, consultant, or university lecturer at Danube University Krems, Wolfgang Auinger stands for excellence in customer relations, destination management, and service marketing. His decades of experience designing and leading high-end study, cultural, and gourmet tours make him a valuable resource for anyone who wants to not just satisfy customers – but truly amaze them.

Storytelling as a Success Strategy

In his keynotes, Wolfgang Auinger captivates audiences with vibrant storytelling, in-depth knowledge, and actionable takeaways. He demonstrates how companies can build trust, attention, and loyalty through authentic stories – and how emotional customer experiences can become a cornerstone of brand philosophy. His goal: relationships that last – because they touch the heart.

Why Wolfgang Auinger Is the Ideal Speaker for Your Event

  • 32 Years of Hands-On Experience – In tourism, customer engagement, and service excellence
  • Lecturer & Austria Guide – Academic depth meets lively delivery
  • Cross-Industry Inspiration – Trusted by SMEs, associations, and international corporations
  • Storytelling & Customer Loyalty Expert – Winning people through emotion
  • Inspiring & Engaging – Keynotes with depth, humor, and practical impact
  • Experience How Service Excellence Becomes a Matter of the Heart

Book Wolfgang Auinger as a keynote speaker, trainer, or customer experience expert for your event. Get in touch now for a non-binding inquiry!

Topics

Customer fascination - How customers become fans of your brand

  • How to recognize the individual needs of your customers 
  • How to create experiences that have a lasting emotional impact on your customers
  • How to ensure that satisfied customers become enthusiastic regular customers Storytelling - How to use stories to captivate customers How to create emotional worlds of experience and become unique satisfied customers become enthusiastic regular customers

Storytelling - How to captivate customers with stories

  • How to create emotional worlds of experience and become unique
  • How to present and sell your products more quickly and easily by involving your customers 
  • How to turn customers into ambassadors for your brand with the right communication strategy

EnjoymentFascination - How to create your own moments of happiness and success every day and moments of success

  • How to sharpen your focus on the essentials in the age of digitalization and “too much”
  • How to recharge your batteries and gain energy with mindfulness at work and at home
  • How to reduce stress, gain concentration and increase your effectiveness

References & Press

"I have known Wolfgang Auinger for many years as a tour guide and travel designer. Due to his experience, my groups such as various cultural associations or the pensioners of the National Bank are in very good hands with him." 
Heinz Köhler


"Wolfgang Auinger is a first-class tour guide and knows how to inspire tour participants exceptionally well. I know of no greater connoisseur and it is therefore a pleasure to be able to use him as a tour guide for ‘gourmet trips’." 
Josef Weiermair


"Wolfgang Auinger was able to captivate us." 
Resch & Frisch


"He inspires our customers. That makes us more successful." 
Inteco


"As soon as he left the stage, we were already receiving applications." 
Gegg Reisen


"Whether it's Gugelhupf or ham, cheese, wine or oysters - when Wolfgang talks about it, the whole room hangs on his every word." 
Weiermair Travel

Presentation types

Required equipment

Equipment: Projector
Projector
Equipment: Headset
Headset
Equipment: Windows notebook
Windows notebook
Equipment: Flipchart
Flipchart