Expert Marketplace - Manfred Ritschard - Portrait
Verkauf, Service & Vertriebssteuerung
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Are you interested in service quality and sales psychology? Manfred Ritschard, a passionate coach, speaker and consultant, is the expert when it comes to service and sales excellence and the man to support you on your way to becoming number one in sales & service. In his interactive talks, he impresses his audience by giving them memorable impulses and practical examples. Particularly with his polarising topics "Pay for Service" or "Do Away with Consultancy Theft and Free Offers", he encourages people to try new sales approaches. He was the man who introduced flat rates for consultancy and offers in the Swiss travel industry years ago. He started as PR manager at a Swiss trade association and later held leading sales & marketing positions in the tourism industry and lectured at universities of applied sciences. In today's digital age and as a business consultant and coach, he guides SMEs as well as international corporations to innovative and relationship-oriented solutions revolving around leadership, marketing, service and sales.

Themen

An edge thanks to service excellence in the digital age!

  • How to inspire your customers with service standards and professional friendliness from the very first second
  • How to use human virtues to distinguish your customer communications from robots and chatbots, and in doing so also remain relevant to customers in the future
  • How to use the right mix of human and artificial intelligence to become unbeatable in service and sales


More trust – more sales (trust selling)

  • How to professionally build trust and win customers – at the P.O.S., on the phone, at trade fairs, in the showroom etc.
  • How to use questions based on sales psychology to discover what the customer really wants
  • How to find the fast way into your customer's heart with type-oriented communication and close the deal


High-quality selling and enforcing high prices (value-based selling)

  • How to sell total solutions in an adaptive and value based way
  • How to successfully conduct price negotiations with backbone and cleverness


Pay for service! No more 'consultancy theft', showrooming and free offers

  • How to sell your advice and service and not give your know-how away!


Your leadership compass for sales & Service

  • How to set your team up for success and lead them to better service quality and sales success

Referenzen

"Manfred Ritschard carried out the training session on the topic of hospitality and service quality in our company in a competent, convincing and charming manner. Our employees were committed to and enthusiastic about the matter." Sandra Stockinger, Marketing Manager, Zermatt Bergbahnen AG "Manfred Ritschard's trade fair training has greatly improved our employees' performance, because they gained confidence thanks to a clear, standardised dialogue process. Our work on the trade fair stand became more efficient and entertaining. This is also clearly evident in the number of qualified leads." Jens Stahel, Sales Manager Switzerland, maxon motor ag, Sachseln OW "Manfred Ritschard is simply outstanding as a speaker. He manages to electrify people of different professions, age groups and levels efficiently, competently and entertainingly." Peter Plan, Managing Partner, event-ex AG, Uster ZH
 
 
 
 
 

Inspiration

People, books and events that inspire me "'You look at your arms. They are eagle's wings. You see your hands and they are a bear's claws. And your feet ... the hooves of a deer.' One of my mentors was the Lakota Medicine Man and Sun Dance Leader David Swallow from the Pine Ridge Reservation in South Dakota. With him I learnt the power of metaphors and how to speak in the hearts of people."
 
 

Videos

News

"'You look at your arms. They are eagle's wings. You see your hands and they are a bear's claws. And your feet ... the hooves of a deer.' One of my mentors was the Lakota Medicine Man and Sun Dance Leader David Swallow from the Pine Ridge Reservation in South Dakota. With him I learnt the power of metaphors and how to speak to peopleÂ’s hearts."

Impressionen

Expert Marketplace - Manfred Ritschard - Impressionen eins
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Technik

The following technical support is required:

Beamer

Laptop

Der Referent wünscht folgende Art von Mikrofon ab 30 Personen:

Headset

Operating system:

Windows

The following equipment is required:

Flipchart