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Manfred Ritschard

Inspiration, motivation and action competence for service & sales excellence!



Sales, Service & Sales Management


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Manfred Ritschard
Trainer Manfred Ritschard
  • Manfred Ritschard am 13. Oberbayerischen Wissensforum Rosenheim 2019

  • Keynote "Service Excellence im digitalen Zeitalter" von Manfred Ritschard

  • Referat Verhandlungstechnik Manfred Ritschard 2018 1

  • Coping with Robots | Manfred Ritschard | TEDxGeneva

  • KonferenzArena2016 Testimonials Speaker Manfred Ritschard Hochdeutsch 1

  • Verkaufen Sie Ihren Service. Schluss mit kostenlosen Angeboten und Beratungsklau!

  • Manfred über sein Wirken als Speaker und Trainer (Hochdeutsch) 2016 1

  • Manfred Ritschard - Trailer "Ting Ting Ting in der Kasse..."

  • Interview mit Manfred Ritschard zum Thema Freundlichkeit

  • Was ist Exzellenz im Verkauf? Gianfranco Salis im Gespräch bei Manfred Ritschard Folge 3

  • Was ist Service Excellence? Gianfranco Salis im Gespräch bei Manfred Ritschard Folge 4

  • Verhandlungstechnik. Gianfranco Salis im Gespräch mit Manfred Ritschard Folge 10

  • Trailer Service Excellence Manfred Ritschard

  • Dein innerer Kompass zum erfüllten Leben

  • Darf ich mich vorstellen?

  • Der Verkaufstrainer und Vertriebscoach mit Flair für Service Excellence und Kundenkommunikation

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Empower sales teams to act effectively in every situation. Manfred Ritschard inspires, motivates and enables active selling, successful negotiation and empathetic interaction with people. He does this as a rousing speaker on stage or as a pragmatic trainer in the seminar room and as a coach online or at the workplace or trade fair stand. Manfred Ritschard is the expert for customer communication and sales efficiency and inspires with surprising impulses and innovative solutions from practice for practice. How can you keep up in stationary sales when everything is becoming increasingly digital? How to sell more faster - including service and advice? How to negotiate better? How to lead a team to new behavior? The qualified training manager, qualified tourism expert and certified NLP trainer shows how.


"Aim for the heart and hit the wallet" - buying is emotional

  • Using psychology and questioning techniques to achieve sales success
  • Find out the true needs and make them "fall in love" with the offer
  • Closing faster than the customer thinks


Always friendly and professional - successful customer contact

  • Making customer communication a distinguishing feature of the company
  • Responding to complaints and stressful situations in a customer and company-oriented manner


"What do they look like!" Appearance in the workplace

  • Dress code - what is expected and what can be expected?
  • What about labor law? Professional ethics? Shortage of skilled workers?


Negotiation is an art and a technique

  • Achieving better prices in B2B sales and purchasing
  • What cents, centimes and digits after the decimal point mean


No more stealing advice and free service

  • Monetize consulting and service instead of giving away know-how and time


More leads at trade fairs - trade fair training

  • Approach and involve trade fair visitors and measurably acquire more new customers


How do I lead my team to new behavior?

  • The best of transactional and transformational leadership

References & Press

"The sales training course 'Recommend more - sell more' was fantastic and helped us enormously in our daily work! Well structured and a pleasant mix of theoretical knowledge and practical exercises. We learned how we can sell our offers to customers even better in-house. Absolutely recommendable. Thank you very much!"

Alain Köslich, Management, Alpine Hotel Perren, Zermatt


"Very good knowledge of the tourism topics, very good sense of human relations, goal oriented, but makes sure everybody is on the boat." 
Sylvie Misson, Crans-Montana Tourisme et Congrès


"Manfred is an incredibly energetic speaker, who gets his coaching across very effectively. The detailed preparation concerning our business was impressive and his teachings have a strong impact on our sales. I would definitely recommend his services."
Jennifer Catalano, Deputy Head of Marketing & Sales, SwissTech Convention Center


"Professional - winning and profitable - convincing! Manfred Ritschard lives and loves sales. With the help of his creative impulses from practice, we have developed individual solutions and thus achieved our goals."
Armin Agten, Agten Immobilien AG


"Manfred Ritschard imparted the knowledge in a charismatic, entertaining and memorable way and livened up the workshop with helpful exercises."
Cindy Schenk, Human Resources Manager, Hunkeler Druck AG


"His passionate performance was impressive and created credibility and the confidence to listen to the right speaker and trainer."
Thomas Kirchhofer, Director of St. Gallen-Bodensee Tourism


"The "Successful customer contact" training was brilliant. I signed two new contracts in a short space of time straight afterwards, one of them directly at the viewing appointment."
Philipp van der Loo, Administration/Reception at Tertianum Zurich


"Manfred Ritschard conducted the hospitality and service quality training at our company in a competent, convincing and charming manner. Our employees were committed and enthusiastic."
Sandra Zenhäusern-Stockinger, Head of Marketing & Sales, Zermatt Bergbahnen AG

Online Courses

Manfred Ritschard offers 1 courses, 1 lectures and 
0 impulses on Excellence Academy.


Service Excellence | Der Online-Kurs mit Manfred Ritschard


Expert Marketplace - Manfred Ritschard - Impressions 0
Expert Marketplace - Manfred Ritschard - Impressions 1

Presentation types

  • Workshop

Required equipment

Windows notebook
Windows notebook