Oliver Dippel

In his role as Head of Strategy, Development and Planning, Oliver Dippel is responsible for the strategic direction of customer service at Telefónica Deutschland, one of the leading telecommunications providers on the German market with over 50 million customer connections. His core tasks include the strategic and operational design of Customer Service & Sales in the context of digital change. He is also responsible for the efficient management of all the company's internal and external contact center units. Oliver Dippel is a proven expert in the successful development of in-house and outsourcing strategies. Prior to his positions in the telecommunications industry, he worked for medium-sized and large companies in the healthcare, banking and mail order sectors, where he got to know both the client and contractor side. In his presentations, he provides deep insights into the world of customer service and encourages people to shape the future of service.