Smartselling: Fit in sales! How to inspire your customers from the first impression to the farewell.

• "You're just looking, aren't you?" Discover new and personalised ways to engage in a playful and successful conversation with your customers and boost your conversion rate.
• "Just the way it hangs there! How to get the most out of your product range and awaken needs.
• "Do you need anything else!" With this method, your additional sales will probably not lead to the desired success. Learn how to successfully realise additional sales in a simple, unobtrusive and yet individual way.

"Can you actually still be helped?" Learn how to act calmly and professionally in difficult situations with customers and/or employees.

• Find out what happens inside us when we are confronted with attacks, accusations and insinuations.
• Get to know simple methods for calming the waters, with which you can take the wind out of your opponent's sails.
• "A rush through the storm!" Use practical examples to learn how to act quickly and confidently in difficult situations.

As a good leader, you behave stupidly, curiously and lazily - then you are doing everything right! In this training course, you will find out exactly what is behind this.

• How to use simple techniques and methods to become a confident and competent manager.
• How you can recognise the strengths of your employees, use them in a targeted way and get the best out of them.
• See good things and talk about them! Give feedback, but safely! Get to know methods for giving feedback correctly and apply them immediately. You will be amazed at what happens.