The renowned keynote speaker, author and entrepreneur Vaya Wieser-Weber has 20 years of expertise in the field of emotional intelligence in business, with a special focus on leadership, sales and customer service. Whether it's making empathetic decisions as a leader, interpreting customer emotions as a salesperson or always hitting the right emotional note in customer service, Vaya will guide you with brilliance and insight on the path to emotional competence and effectiveness.

Her deep knowledge of emotionally intelligent selling is based on an impressive sales career and her passion for integrating emotional resonance into business relationships.

She has helped countless corporate executives and salespeople hone their emotional intelligence, build more sustainable relationships in the business environment and be more successful as a result. With Vaya, you will learn to master the skills of Emotional Intelligence and use them to your company's advantage

1. Emotional intelligence in sales:

• Benefit from over two decades of sales experience combined with emotional intelligence.
• Learn how to not only build but also strengthen customer relationships and how to maximize sales opportunities by recognizing and understanding emotions. 
• The managing partner of Impulspiloten GmbH will show you practical techniques and methods to take sales to a new level.
   

2. Emotional intelligence in leadership:

• Effective leadership goes far beyond mere instructions. Learn how emotional intelligence transforms leaders and how you can use it to inspire, motivate and drive teams forward. 
• The speaker, who has held responsibility in two companies herself, shares her insights and gives concrete tips on how to act empathetically and yet purposefully as a leader.

3. Emotional intelligence in customer service:

• The key to outstanding customer service often lies in the nuances of human interaction. Discover how emotional intelligence helps to precisely recognize and respond to customer needs. 
• Learn from an expert who has revolutionized Hamburg's service industry with Impulspiloten GmbH how to use emotional intelligence effectively in customer service.
   

4. Emotional intelligence in crises:

• In times of crisis, the true character of leaders is revealed. Learn how emotional intelligence helps to master challenges with calmness and overview. 
• The Kitzbühel-based author and entrepreneur uses real-life examples to show how to communicate empathically in crisis situations, calm teams down and make clear decisions at the same time.