Vaya Wieser-Weber

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Management, Leadership & Change

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Vaya Wieser-Weber
Trainer Vaya Wieser-Weber
  • Vaya Wieser-Weber Showreel SPEAKING 2022

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Vita

Vaya is the managing partner of the Hamburg-based training and event agency Impulspiloten GmbH. She has been inspiring as a speaker and trainer for emotional intelligence in business, specifically in leadership, sales, and customer service, for over 23 years.

Before becoming an entrepreneur, she was a member of the international training team for Marriott International and served as the Director of Learning Development at Performance Solutions, a leading seminar provider based in Schiphol/Amsterdam.

Vaya is a co-author of two books, "Brainself" and "Customer Love." In 2022, her own book titled "Scheiss auf Selbstoptimierung und lebe lieber lustvoll" was published, translated as "Forget Self-Optimization and Live Joyfully Instead." She is a licensed NLP trainer (Society of NLP), DBVC-certified coach, certified Deep O.C.E.A.N. Coach, certified meditation teacher according to DGAM, and has completed numerous further education programs over the past 25 years.

Since 2019, she has been a member of both the board and the Academy Expert Council of the German Speakers Association and served as Vice President of the BDVT from 2020 to 2022.

Topics

The renowned keynote speaker, author, and entrepreneur Vaya Wieser-Weber brings over 20 years of expertise in the field of Emotional Intelligence in Business, with a special focus on leadership, sales, and customer service. Whether it's making empathetic decisions as a leader, interpreting customer emotions as a salesperson, or consistently striking the right emotional chord in customer service—Vaya guides you with brilliance and insight on the path to emotional competence and effectiveness.

Her deep understanding of emotionally intelligent sales is rooted in an impressive sales career and her passion for integrating emotional resonance into business relationships.

 

She has already assisted numerous executives and sales professionals in sharpening their emotional intelligence, fostering more sustainable business relationships, and thereby achieving greater success. With Vaya, you will learn to master the skills of Emotional Intelligence and leverage them for the benefit of your company.

1. Emotional Intelligence in Sales

  • Benefit from over two decades of sales experience combined with emotional intelligence. Learn how to not only build but also strengthen customer relationships, and discover how recognizing and understanding emotions can maximize sales opportunities. 
  • The managing partner of Impulspiloten GmbH will share practical techniques and methods to elevate sales to a new level.

 

2. Emotional Intelligence in Leadership

  • Effective leadership goes beyond mere instructions. Discover how emotional intelligence transforms leaders and how you can use it to inspire, motivate, and drive teams. 
  • The speaker, who has held responsibilities in two companies, shares insights and provides concrete tips on how to act empathetically and purposefully as a leader.

3. Emotional Intelligence in Customer Service:

  • The key to outstanding customer service often lies in the nuances of human interaction. Explore how emotional intelligence contributes to accurately recognizing and responding to customer needs. 
  • Learn from an expert who has revolutionized Hamburg's service industry with Impulspiloten GmbH on how to effectively deploy emotional intelligence in customer service.

4. Emotional Intelligence in Crises:

  • In times of crisis, the true character of leaders is revealed. Learn how emotional intelligence helps navigate challenges with calmness and perspective. 
  • The author and entrepreneur based in Kitzbühel illustrates, with real examples, how to communicate empathetically in crisis situations, reassure teams, and make clear decisions simultaneously.

References & Press

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Awards:
2020 Lecturer of the year
2022 Trainer of the year
2023 International speaker of the year

Publications

book

Brainself - Es geht um dich selbst

ISBN : 978-3981611885

24.70 €

amazon
book

Scheiß auf Selbstoptimierung - und lebe lieber lustvoll!

ISBN : 978-3864708916

17.90 €

amazon
book

Kundenliebe - von der Kraft der Weiterempfehlung durch zufriedene Kunden

ISBN : 978-3962511555

17.90 €

amazon

Podcasts

Good Life, Good Business - der Weiterbildungspodcast

Good Life, Good Business

Impressions

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Presentation types

  • Business talk

  • Interview

  • Hosting

  • Workshop

  • Impulses and motivation

  • Audience interaction

  • Online lecture

  • Practical relevance

Required equipment

Projector
Projector
Headset
Headset
Internet/WiFi
Internet/WiFi