Marcus Fränkle, hotelier, management consultant, coach and trainer, is a passionate entrepreneur and an expert when it comes to service excellence. After graduating from high school, he attended the Steigenberger Hotel School and learned the business from scratch. Further stops in his career were the Sonnenalp Resort, Grand Hotel Esplanade, Schindlerhof and Best Western Premier Park Consul, before joining his parents' business Hotel Der Blaue Reiter GmbH & Co. KG in 2006. He has been involved in and for the industry for years. Marcus Fränkle offers its customers a wide network. He shares his experience with renowned and successful colleagues from the industry with his management consultancy Vorreiter Consulting. Its clients include well-known small and medium-sized companies, start-ups and corporations. In his consultations, interviews, trainings and lectures, he inspires the participants with a firework display of best practice examples and sound and lived knowledge of success. Marcus Fränkle is a visionary and pioneer of innovative employee and customer concepts.