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Prof. Dr. Michaela Merk, CSP

Unlock your Power of Relational intelligence in times of artificial intelligence

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Category

Sales, Service & Sales Management

Languages

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Prof. Dr. Michaela Merk, CSP
Speaker Prof. Dr. Michaela Merk, CSP
  • Powerful public speaker Michaela Merk - Use your Heart to Win in Business ! Remax conference

  • 🇬🇧 BEST OF Michaela Merk : Award winning motivational keynote speaker, trainer, coach

  • 🇩🇪 BEST OF Michaela Merk - Kundenerlebnis, Leadership Exzellenz, Markenbotschafter

  • Best Of Séminaire L'Oréal Luxe - Energizing Client Experience in Times of Change, 2018 🇬🇧

  • L'Oréal Global Pharmacy - Unlock the Potential of your Teams, 2015 🇬🇧

  • Dr Michaela Merk

  • UBS - Verkaufsexzellenz durch Beziehungsintelligenz, 2020 🇩🇪

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2.000

Follower

linkedin

13.000

Follower

youtube

600

Subscribers

Vita

Michaela Merk is a multi-award-winning speaker, author, and expert in relational intelligence, dedicated to helping companies thrive through transformational times. With her energizing, interactive conferences and workshops, Michaela empowers teams to build stronger human connections that drive customer experience, team performance, and leadership excellence. Trusted by world-class brands like Hermès, Louis Vuitton, Dior, Chanel, and Tiffany & Co., Michaela has inspired audiences across all industry sectors in over 30 countries, speaking fluently in English, French, and German. As the only speaker in France to earn the prestigious Certified Speaking Professional (CSP) and Global Speaking Fellow (GSF) titles, her thought leadership has been featured on TEDx, Forbes, Financial Times and prominent TV shows. With 25+ years in Paris and an extensive background in luxury and premium sectors, Michaela has held key leadership roles in times of change, including Marketing Director at L'Oréal and General Manager at Estée Lauder Companies. She shares her expertise globally as a board member for luxury companies like Group Champagne Lanson BCC and connects with over 6,500 leaders as a coach with the French Management Association (APM). Academically, Michaela holds a PhD in Marketing from Sorbonne and HEC, serves as Professor of Marketing at Audencia Business School, and leads the MSc Sustainable Luxury Management program. She’s also the host of Luxury Leadership Talks, a popular podcast and videocast where luxury CEOs discuss innovation and sustainability.

Topics

SALES AND SERVICE EXCELLENCE: Reaching the peak of customer enthusiasm together

  • How you can increase sales performance through emotional and relational intelligence.
  • How to take your teams to new heights of performance through Olympic spirit and relational intelligence.
  • How to turn modern customers into brand ambassadors.
  • How to increase customer satisfaction and loyalty.


LEADERSHIP EXCELLENCE: Reaching the summit of your company goals through human values

  • Building lasting relationships with employees, customers and business partners, even in times of change.
  • Create brand ambassadors with an Olympic spirit and relationship intelligence.
  • Achieve top performance through emotional leadership.
  • Successfully integrate, build up and inspire the younger generation and turn them into brand ambassadors.


PREMIUM SALES: Increase your brand value with luxury power.

  • How you can arouse desire, appreciation and fascination among customers.
  • What companies can learn from the world's most influential luxury brands.
  • How to increase the value of your company even if you don't sell luxury goods.
  • How to make your brand or company legendary and enduring for generations. 

 

Michaela Merk can be booked for inspiring speeches and interactive workshops.

References & Press

L'Oréal, Louis Vuitton, Dior, Chanel, UBS, Nikon, Rolex, Shiseido, Four Seasons Hotels, Nespresso, Champagne Lanson, Lacoste, Remax, Jimmy Choo, Deloitte, Pierre Fabre, Clarins, Hermès, Douglas, Kérastase, Montblanc, Guerlain, Vacheron Konstantin, Medtronic, Julius Bär, Stuttgarter Lebensversicherung, etc.

 

UNIVERSITIES, SCHOOLS AND ACADEMIES:

Audencia Business School, University of St. Gallen, ESSEC Business School, APM (Association Progrès pour Management)

 

CUSTOMER TESTIMONIALS:

 

“I have rarely experienced such a fascinating speaker as Michaela Merk. Our audience was thrilled by her interesting benchmarks, practical tips, backed up by concrete facts. She is an absolute marketing expert, a brilliant speaker and a charismatic personality.” 
Alexander Nehls, international marketing director, Dynafit

 

“We have already engaged Michaela Merk as a speaker several times. Each time she has inspired our audience with new ideas that generate sales, interaction and a lot of positive energy, even for long-standing customers and employees.” 
Alica Siedenburg, Brand Activation Manager L'Oréal

 

“Michaela Merk's presentation on customer experience at the point of sale inspired my retail team and me to come up with new ideas to make the best possible impression on our customers. Her energetic manner fascinated and motivated us all.”
Anne Schaal, Brand Director Switzerland, Jaeger-LeCoultre, Richemont

 

“What a phenomenal keynote and a captivating workshop with acrobatic interludes! My teams were thrilled. They were incredible! We feel empowered and motivated to realize our sales goals.” 
Jaime Wynn, CEO Jimmy Choo, USA

 

“Thank you so much for your excellent presentation which was appreciated by all our teams. It was really amazing how you fueled the atmosphere and gave very relevant insights and ideas for a better customer experience.”
ISABELLE SVARTSTEIN-BOURJADE, Managing Director, L'Oréal Luxe

Publications

book

Manager les vendeurs du luxe : Stratégies pour créer des ambassadeurs de marque

ISBN : 2100724878

26.00 €

amazon
book

Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors

ISBN : 1137347430

39.58 €

amazon

Podcasts

Michaela Merk introduces "Luxury Leadership Talks", a Podcast and Videocast with remarkable CEOs.The Luxury Leadership Talks are a series of exclusive interv...

I created the first Luxury Leadership Podcast ! by Michaela Merk

Prof. Dr. Michaela Merk & Ulf Zinne: Die Erfolgsformel – Beziehungsintelligenz als Schlüssel zur Exzellenz

Impressions

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News

New values in luxury - Zum Artikel

What the Oktoberfest and Luxury have in common -> Zum Artikel

Presentation types

  • Impulses and motivation

  • Workshop

  • Online lecture

  • Audience interaction

Required equipment

Projector
Projector
Headset
Headset
Apple notebook
Apple notebook