Michaela Merk is a multi-award-winning speaker, author, and expert in relational intelligence, dedicated to helping companies thrive through transformational times. With her energizing, interactive conferences and workshops, Michaela empowers teams to build stronger human connections that drive customer experience, team performance, and leadership excellence. Trusted by world-class brands like Hermès, Louis Vuitton, Dior, Chanel, and Tiffany & Co., Michaela has inspired audiences across all industry sectors in over 30 countries, speaking fluently in English, French, and German. As the only speaker in France to earn the prestigious Certified Speaking Professional (CSP) and Global Speaking Fellow (GSF) titles, her thought leadership has been featured on TEDx, Forbes, Financial Times and prominent TV shows. With 25+ years in Paris and an extensive background in luxury and premium sectors, Michaela has held key leadership roles in times of change, including Marketing Director at L'Oréal and General Manager at Estée Lauder Companies. She shares her expertise globally as a board member for luxury companies like Group Champagne Lanson BCC and connects with over 6,500 leaders as a coach with the French Management Association (APM). Academically, Michaela holds a PhD in Marketing from Sorbonne and HEC, serves as Professor of Marketing at Audencia Business School, and leads the MSc Sustainable Luxury Management program. She’s also the host of Luxury Leadership Talks, a popular podcast and videocast where luxury CEOs discuss innovation and sustainability.
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Michaela Merk is a multi-award-winning speaker, author, and expert in relational intelligence, dedicated to helping companies thrive through transformational times. With her energizing, interactive conferences and workshops, Michaela empowers teams to build stronger human connections that drive customer experience, team performance, and leadership excellence. Trusted by world-class brands like Hermès, Louis Vuitton, Dior, Chanel, and Tiffany & Co., Michaela has inspired audiences across all industry sectors in over 30 countries, speaking fluently in English, French, and German. As the only speaker in France to earn the prestigious Certified Speaking Professional (CSP) and Global Speaking Fellow (GSF) titles, her thought leadership has been featured on TEDx, Forbes, Financial Times and prominent TV shows. With 25+ years in Paris and an extensive background in luxury and premium sectors, Michaela has held key leadership roles in times of change, including Marketing Director at L'Oréal and General Manager at Estée Lauder Companies. She shares her expertise globally as a board member for luxury companies like Group Champagne Lanson BCC and connects with over 6,500 leaders as a coach with the French Management Association (APM). Academically, Michaela holds a PhD in Marketing from Sorbonne and HEC, serves as Professor of Marketing at Audencia Business School, and leads the MSc Sustainable Luxury Management program. She’s also the host of Luxury Leadership Talks, a popular podcast and videocast where luxury CEOs discuss innovation and sustainability.
SALES AND SERVICE EXCELLENCE: Reaching the peak of customer enthusiasm together
LEADERSHIP EXCELLENCE: Reaching the summit of your company goals through human values
PREMIUM SALES: Increase your brand value with luxury power.
Michaela Merk can be booked for inspiring speeches and interactive workshops.
L'Oréal, Louis Vuitton, Dior, Chanel, UBS, Nikon, Rolex, Shiseido, Four Seasons Hotels, Nespresso, Champagne Lanson, Lacoste, Remax, Jimmy Choo, Deloitte, Pierre Fabre, Clarins, Hermès, Douglas, Kérastase, Montblanc, Guerlain, Vacheron Konstantin, Medtronic, Julius Bär, Stuttgarter Lebensversicherung, etc.
UNIVERSITIES, SCHOOLS AND ACADEMIES:
Audencia Business School, University of St. Gallen, ESSEC Business School, APM (Association Progrès pour Management)
CUSTOMER TESTIMONIALS:
“I have rarely experienced such a fascinating speaker as Michaela Merk. Our audience was thrilled by her interesting benchmarks, practical tips, backed up by concrete facts. She is an absolute marketing expert, a brilliant speaker and a charismatic personality.”
Alexander Nehls, international marketing director, Dynafit
“We have already engaged Michaela Merk as a speaker several times. Each time she has inspired our audience with new ideas that generate sales, interaction and a lot of positive energy, even for long-standing customers and employees.”
Alica Siedenburg, Brand Activation Manager L'Oréal
“Michaela Merk's presentation on customer experience at the point of sale inspired my retail team and me to come up with new ideas to make the best possible impression on our customers. Her energetic manner fascinated and motivated us all.”
Anne Schaal, Brand Director Switzerland, Jaeger-LeCoultre, Richemont
“What a phenomenal keynote and a captivating workshop with acrobatic interludes! My teams were thrilled. They were incredible! We feel empowered and motivated to realize our sales goals.”
Jaime Wynn, CEO Jimmy Choo, USA
“Thank you so much for your excellent presentation which was appreciated by all our teams. It was really amazing how you fueled the atmosphere and gave very relevant insights and ideas for a better customer experience.”
ISABELLE SVARTSTEIN-BOURJADE, Managing Director, L'Oréal Luxe
Michaela Merk introduces "Luxury Leadership Talks", a Podcast and Videocast with remarkable CEOs.The Luxury Leadership Talks are a series of exclusive interv...
I created the first Luxury Leadership Podcast ! by Michaela Merk
Prof. Dr. Michaela Merk & Ulf Zinne: Die Erfolgsformel – Beziehungsintelligenz als Schlüssel zur Exzellenz
New values in luxury - Zum Artikel
What the Oktoberfest and Luxury have in common -> Zum Artikel
Impulses and motivation
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