Prof. Dr. Michaela Merk, CSP

Unlock your Power of Relational intelligence in times of artificial intelligence

Dr. Michaela Merk – Expert in Relationship Intelligence & LeadershipDr. Michaela Merk is an internationally sought-after speaker, author, and expert in relationship intelligence. Her mission: to help companies create greater impact through human connection – with customers and employees alike – especially in times of change. Her presentations combine scientific depth with inspiring energy, interactive methods, and a global perspective.Top Speaker on Change, Customer Loyalty, and Humanity in...

Rates

Vita

Dr. Michaela Merk – Expert in Relationship Intelligence & Leadership

Dr. Michaela Merk is an internationally sought-after speaker, author, and expert in relationship intelligence. Her mission: to help companies create greater impact through human connection – with customers and employees alike – especially in times of change. Her presentations combine scientific depth with inspiring energy, interactive methods, and a global perspective.

Top Speaker on Change, Customer Loyalty, and Humanity in Business

Whether working with global giants like Chanel, Dior, L'Oréal, or people-focused mid-sized brands – world-leading companies trust Michaela Merk’s expertise. As a Certified Speaking Professional (CSP), Global Speaking Fellow (GSF), and TEDx speaker, she has inspired audiences in over 30 countries across all continents. Her conferences and leadership workshops leave a lasting impact – with heart, intellect, and proven methodology.

Leadership Roles, Research & Teaching at a World-Class Level

Michaela Merk’s career began with key roles at L'Oréal and Estée Lauder – as Marketing Director, Sales Director, and Managing Director. She earned her PhD at the Sorbonne and HEC and today serves as a Professor of Marketing and Sustainable Luxury at Audencia Business School. She leads an international master's program and hosts the Luxury Leadership Talks podcast, interviewing top CEOs from the luxury industry.

Why You Should Book Dr. Michaela Merk for Your Event

International speaker with experience in 30+ countries and 3 languages
Keynotes with depth, interaction, and emotional resonance
Perfect for change events, customer loyalty strategies, and leadership congresses
Expertise spanning academia, the luxury industry, and human leadership
Featured by Forbes, Financial Times, and in leadership workshops with 6,500+ executives

Looking for a speaker who truly moves people and redefines the meaning of "connection"?
Then Dr. Michaela Merk is your ideal choice – delivering keynotes that not only inspire but also spark a new way of thinking about relationships in business.

Topics

SALES AND SERVICE EXCELLENCE: Reaching the peak of customer enthusiasm together

How you can increase sales performance through emotional and relational intelligence.
How to take your teams to new heights of performance through Olympic spirit and relational intelligence.
How to turn modern customers into brand ambassadors.
How to increase customer satisfaction and loyalty.

LEADERSHIP EXCELLENCE: Reaching the summit of your company goals through human values

Building lasting relationships with employees, customers and business partners, even in times of change.
Create brand ambassadors with an Olympic spirit and relationship intelligence.
Achieve top performance through emotional leadership.
Successfully integrate, build up and inspire the younger generation and turn them into brand ambassadors.

PREMIUM SALES: Increase your brand value with luxury power.

How you can arouse desire, appreciation and fascination among customers.
What companies can learn from the world's most influential luxury brands.
How to increase the value of your company even if you don't sell luxury goods.
How to make your brand or company legendary and enduring for generations.

Michaela Merk can be booked for inspiring speeches and interactive workshops.

References & Press

L'Oréal, Louis Vuitton, Dior, Chanel, UBS, Nikon, Rolex, Shiseido, Four Seasons Hotels, Nespresso, Champagne Lanson, Lacoste, Remax, Jimmy Choo, Deloitte, Pierre Fabre, Clarins, Hermès, Douglas, Kérastase, Montblanc, Guerlain, Vacheron Konstantin, Medtronic, Julius Bär, Stuttgarter Lebensversicherung, etc.

UNIVERSITIES, SCHOOLS AND ACADEMIES:

Audencia Business School, University of St. Gallen, ESSEC Business School, APM (Association Progrès pour Management)

CUSTOMER TESTIMONIALS:

“I have rarely experienced such a fascinating speaker as Michaela Merk. Our audience was thrilled by her interesting benchmarks, practical tips, backed up by concrete facts. She is an absolute marketing expert, a brilliant speaker and a charismatic personality.”
Alexander Nehls, international marketing director, Dynafit

“We have already engaged Michaela Merk as a speaker several times. Each time she has inspired our audience with new ideas that generate sales, interaction and a lot of positive energy, even for long-standing customers and employees.”
Alica Siedenburg, Brand Activation Manager L'Oréal

“Michaela Merk's presentation on customer experience at the point of sale inspired my retail team and me to come up with new ideas to make the best possible impression on our customers. Her energetic manner fascinated and motivated us all.”
Anne Schaal, Brand Director Switzerland, Jaeger-LeCoultre, Richemont

“What a phenomenal keynote and a captivating workshop with acrobatic interludes! My teams were thrilled. They were incredible! We feel empowered and motivated to realize our sales goals.”
Jaime Wynn, CEO Jimmy Choo, USA

“Thank you so much for your excellent presentation which was appreciated by all our teams. It was really amazing how you fueled the atmosphere and gave very relevant insights and ideas for a better customer experience.”
ISABELLE SVARTSTEIN-BOURJADE, Managing Director, L'Oréal Luxe

Publications

Manager les vendeurs du luxe : Stratégies pour créer des ambassadeurs de marque

ISBN : 2100724878

26.00 €

Amazon: Manager les vendeurs du luxe : Stratégies pour créer des ambassadeurs de marque

Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors

ISBN : 1137347430

39.58 €

Podcasts

Michaela Merk introduces "Luxury Leadership Talks", a Podcast and Videocast with remarkable CEOs.The Luxury Leadership Talks are a series of exclusive interv...

I created the first Luxury Leadership Podcast ! by Michaela Merk

Go to podcast

Prof. Dr. Michaela Merk & Ulf Zinne: Die Erfolgsformel – Beziehungsintelligenz als Schlüssel zur Exzellenz

33:53

Blog

When impatience becomes a trap - Many managers turn their vision into disappointment

Prof. Dr. Michaela Merk, CSP

19. March 2021

When impatience becomes a trap - Many managers turn their vision into disappointment

In the midst of the pandemic, leaders must prioritize restoring relationships, embrace change for progress, and demonstrate patience before sharing their vision. Dr. Michaela Merk emphasizes the importance of relationship intelligence and careful planning in times of transformation.

Show post

Show all

Prof. Dr. Michaela Merk, CSP

Unlock your Power of Relational intelligence in times of artificial intelligence