Prof. Dr. Michaela Merk, CSP

Turn employees into brand ambassadors to master change and inspire customers.

In interactive, energetic and acrobatic presentations, Michaela Merk shows how you can turn employees and customers into motivated brand ambassadors for your company in times of change. Relationship intelligence, human values coupled with an Olympic spirit play a central role. Michaela learned the art of building and managing strong brands from the most successful international corporations such as L'Oréal, Chanel, Louis Vuitton, Estée Lauder, Rolex, Four Seasons, Montblanc, UBS, for whom she has held senior management positions worldwide and today accompanies them to success as a speaker, trainer and consultant. Her credo: "Even if you are not a luxury brand, you can learn from the brands that have proven for centuries how to successfully inspire and retain customers, even though you sell at a high price." She captivates her audience in live appearances, webinars, online training courses, podcasts and TV shows in English, French and German with her charismatic appearance. She holds the highest international speaking award, the Certified Speaking Professional (CSP), and teaches as a professor at leading universities worldwide.

Rates

Vita

Topics

Reaching the peak of customer enthusiasm together

How to increase sales performance through emotional and relational
intelligence.
How to use the Olympic spirit to bring your teams to new high performance.
How to turn modern customers into brand ambassadors.
How to increase customer satisfaction and loyalty.
can.

Reaching the summit of your company goals through human values

Creating brand ambassadors with an Olympic spirit.
Achieving top performance through emotional through emotional leadership.
Even in times of change, build lasting relationships with
employees, customers and business partners.
Successfully integrate and develop the younger generation,
inspire and turn them into brand ambassadors.

INSPIRATION LUXURY: Discover the secrets of strong and desirable brands

What companies can learn from the world's most influential luxury brands of
the world.
How brands can create desirability, uniqueness and fascination.
How the value of your company can be increased,
even if you don't sell luxury goods.
How you can make your brand or company legendary and enduring.

Michaela Merk can be booked for inspirational
talks and interactive workshops.

References & Press

CUSTOMER TESTIMONIALS

"I have rarely experienced such a fascinating speaker as Michaela Merk. Our audience was thrilled by her interesting benchmarks, practical tips, backed up by concrete facts. She is an absolute marketing expert, a brilliant renderer and a charismatic personality."
Alexander Nehls, international marketing director, Dynafit

"We have already engaged Michaela Merk several times as a speaker. Each time she has inspired our audience with new ideas that generate sales, interaction and a lot of positive energy, even for long-standing customers and employees."

Alica Siedenburg, Brand Activation Manager L'Oréal

"Michaela Merk's presentation on customer experience at the point of sale inspired my retail team and me to come up with new ideas to make the best possible impression on our customers. Her energetic manner fascinated and motivated us all."
ANNE SCHAAL, Managing Director Southeast Asia & Australia,
A. Lange & Söhne

"Great, inspiring speaker. Very engaging and motivating for the audience. Highly recommended to drive leadership topics and customer excellence."
Dr. Martha Boeckenfeld, Head Digital Platforms & Marketplaces, UBS

"What a phenomenal keynote and a captivating workshop with acrobatic interludes! My teams were thrilled. They were incredible! We feel empowered and motivated to achieve our sales goals."

Jaime Wynn, CEO Jimmy Choo, USA

"Thank you so much for your excellent presentation, which was appreciated by all our teams. It was really amazing how you fueled the atmosphere and gave very relevant insights and ideas for a better customer experience."
ISABELLE SVARTSTEIN-BOURJADE, Managing Director, L'Oréal Luxe