Disrupt Yourself -
New successes need new strategies!
Dare to try something new: For sustainable change processes in life and business, beloved routines need to be swapped for new strategies! The best way to integrate new things into everyday life is to make positive changes to your morning routine and align it with your new goals. The use of tools (vision board, reflection book) can also help to keep the motivation level for change high. Stick with it and plan - this is how to make the switch!
Reception & reception training -
(First) contact is the business card
Reception is the business card of every company! Whether on the phone or in personal contact: Every employee who acts as a direct interface to the customer should be top fit in professional conversation skills. Intensive training to build up excellent customer relationships, maintain them
and master difficult situations (e.g. complaints) with confidence. Other topics: successful cross-selling, increasing capacity utilization
Developing and living a service culture
Inspire your customers with exceptional service quality! Develop service standards, rituals and a quality culture that will surprise your guests and set you apart from your competitors. Together we create standards for outstanding service quality that justify high service prices in a comprehensible and tangible way
Telephone training - more sales through successful communication!
If employees are fit in communication and conversation skills, the telephone can become a sales booster! With structure, training and specialist know-how, it is possible to plan appointments optimally in the long term (and thus avoid expensive idle times)